RESOLVED: Unscheduled Network Connectivity problems

[Doug]

RESOLVED: Unscheduled Network Connectivity problems – Shared and VPS hosting – 10:30am 26th September 2011
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Category: Service Alerts.
UPDATE: 5:44 pm EST 26th September 2011
Summary of issue and current status:
Visitors utilising the Telstra network for internet access to websites hosted on the Zeus Dynamic web cluster (websites resolving to 202.124.241.200 IP) are currently experiencing Timeout errors.
One of the IP addresses used for our shared hosting infrastructure (zeus-dynamic, 202.124.241.200) has been the subject of a DDOS attack. We have had to block this IP with one of our upstream providers (Telstra), in order to allow other client-facing services to be able to be kept online.
This means that some clients who are accessing their websites via Optus/PIPE connections will be able to access their services, whereas Telstra network traffic will not be able to get through to this webserver cluster. For example, TPG customers will be able to see the websites, while Bigpond customers will not.
Our engineers are working on solutions that will allow us to bring zeus-dynamic services back online, without affecting other client facing services. This work has been going on all day, and will continue overnight. At this point in time we cannot give an accurate estimate of when the Zeus Dynamic services will be brought back online via the Telstra internet service provider connections.

There are still some forum connectivity problems today!
doug